Frequently Asked Questions

We’ve put together answers to the most common questions to make your shopping experience smooth and enjoyable. Can’t find what you’re looking for? Our team is just a message away.

Question #1: How long will it take to receive my order?

Answer: Here are our estimated delivery times:

  • Handling time: 1–2 business days
  • Transit time: 6–8 business days
  • Estimated delivery time: 7–10 business days

For more details, please refer to our Shipping Policy.

Question #2: Do you offer free shipping?

Answer: Yes, we offer free shipping on all orders within Australia. For more information, please check our Shipping Policy.

Question #3: Where is Lights & Comfort located?

Answer: Olivia Rose Boutique is an Australia-based Home & Decor brand offering a curated range of lighting, furniture, and comfort-inspired pieces for the modern home. We proudly serve customers across Australia, with shipping available exclusively within the country.

Question #4: What if I receive a defective product?

Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return & Refund Policy.

Question #5: Can I cancel my order after it’s placed?

Answer: Yes, we offer a 24-hour cancellation window. If you wish to cancel your order within this period, please contact us directly and our team will assist you.

Question #6: What is your return policy?

Answer: We offer a simple, hassle-free return process. For full details, please visit our Return & Refund Policy.

Question #7: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, we will process your refund. Refunds usually appear on your original payment method within 7 business days, depending on your bank or payment provider. For more information, please visit our Return & Refund Policy.

Question #8: Do you offer any warranties or guarantees on your products?

Answer: Yes, all purchases are covered by a 30-day warranty. For complete details, please refer to our Return & Refund Policy.

Question #9: How can I contact customer support?

Answer: You can reach our customer support team via our Contact Us page or by emailing us directly at info@bondibloomboutique.com.

Question #10: Do you ship internationally?

Answer: At the moment, we do not offer international shipping. Orders are fulfilled and shipped exclusively within Australia.

Question #11: Do you have a physical store location I can visit?

Answer: We are an online-only store, which allows us to provide competitive prices and a wide selection of products for your home.

Question #12: Can I place a bulk order for my business or organization?

Answer: Yes, we accept bulk orders. For more information or assistance, please contact our customer support team.

Question #13: What is the process for exchanging a product?

Answer: For detailed information on product exchanges, please see our Return & Refund Policy.

Question #14: How can I track my order?

Answer: You can track your order through the Track Your Order page on our website.

Contact Information:

Monday to Friday: 9 AM – 5 PM (Sydney Time)

Weekend: 11 AM - 4 PM (Sydney Time)

Email: info@bondibloomboutique.com

We aim to respond within 24 hours.